Frequently Asked Questions
What products do you sell at Woof Avenues?
At Woof Avenues, we offer a wide range of high-quality products designed to enhance the lives of your pets. Our offerings include pet toys, grooming tools, accessories, beds, collars, leashes, and more. Each product is carefully selected to ensure your pet's happiness, comfort, and well-being.
How long does shipping take?
Once your order is processed, you can expect delivery within 12 to 15 business days. We strive to deliver your products as quickly as possible, but delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to follow your package until it reaches you. If you have trouble tracking your order, feel free to reach out to us at woofavenues@gmail.com, and we’ll be happy to assist you.
Do you offer international shipping?
At this time, we only offer shipping within selected countries. We do not currently ship internationally but hope to expand our shipping options in the future.
Are your products safe for pets?
Yes! All our products are tested for quality and safety. We prioritize the well-being of your pet and ensure that every product we sell meets our high standards. However, we always recommend supervising your pet during play to ensure their safety.
How can I contact customer support?
If you have any questions or need assistance, please don’t hesitate to contact our customer support team. You can reach us via email at woofavenues@gmail.com, and we’ll respond as soon as possible.
How do I know which product is right for my pet?
We provide detailed descriptions of each product to help you make an informed decision. If you're unsure, feel free to contact our customer service team for personalized recommendations. We’ll be happy to assist you in choosing the best products for your pet’s needs.
Do you offer discounts or promotions?
Yes, we frequently offer promotions, sales, and discounts! Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals and special offers.
What do I do if my order is damaged or defective?
If your order arrives damaged or defective, please contact our customer service team immediately at woofavenues@gmail.com. We will assist you with a replacement or refund, depending on the issue. Please keep the packaging and take photos of the damage to help us resolve the issue quickly.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Payment is processed securely, and your information is kept private.