Pet Collar with Bell

At Woof Avenues, we understand how exciting it is to shop for your furry friends, and we’re committed to getting your order to you as quickly and safely as possible. Here's everything you need to know about our shipping process:

Processing Time

All orders are carefully processed within 1-2 business days from the time your order is placed. During busy periods or promotions, please allow an additional 1-2 business days for processing.

Shipping Timeframe

Once your order is processed and dispatched, you can expect delivery within 12 to 15 business days. We strive to get your pet's new goodies to you as quickly as possible, but please note that delivery times may vary depending on your location.

Shipping Costs

We offer competitive shipping rates to ensure that you can shop comfortably without worrying about expensive shipping fees. Shipping costs will be calculated at checkout based on your delivery address.

Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can follow your package every step of the way. If you experience any issues with tracking or delivery, please don’t hesitate to reach out to our customer support team.

Delays & Issues

While we aim to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. If your order is delayed or you have concerns, please contact us, and we will do our best to resolve the issue as quickly as possible.

International Shipping

At this time, we only offer shipping within selected countries. We do not currently ship internationally, but we hope to expand our shipping options in the future.

Customer Support

If you have any questions or concerns regarding shipping or your order, our customer service team is here to help! Feel free to reach out to us at woofavenues@gmail.com, and we’ll be happy to assist you.

We appreciate your understanding and patience as we work to get your order to you in a timely manner. Thank you for shopping at Woof Avenues—where happy pets come first!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at woofavenues@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at woofavenues@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at woofavenues@gmail.com.